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Shipping & Returns - Undies Kingdom

Shipping Services

undies-kingdom.com offers North America shipping. We ship from multiple warehouses in the US, thus the shipping varies based on what products you buy. You can calculate your shipping by viewing you cart. Delivery takes from a few days to 3 weeks, except products on backorder. In most cases it will not be longer than 7-10 days. Occasionally, there might be unexpected delay possibly due to holidays, customs or products being on backorder.

Returns & Exchanges

Please contact us to get the return address if you need to return/exchance product(s).
We cannot accept exchanges/returns of opened, used, or worn merchandise unless deemed defective from the manufacturer or from shipment. Defective merchandise will be replaced with the same item only. If incorrect merchandise is shipped in error, we will ship the correct merchandise free of charge, and reimburse for return shipping of the incorrect merchandise. To minimize fraud you may be required to return the incorrect shipment prior to shipment of the replacement. If merchandise is returned to exchange for a different size you may be required to pay an additional shipping fee for the new shipment. Exchanges must be unworn, and contain all original product packaging and tags.

Exchanges/Returns must be pre-approved by Customer Service, and made within thirty (30) days of receipt.

Refunds for accepted returns will be applied as credit towards future purchases, or to the original payment method only. Refunds issued to credit/debit cards may take up to ten (10) business days to be credited.
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