undies-kingdom.com offers North America shipping. We ship from multiple warehouses in the US, thus the shipping varies based on what products you buy. You can calculate your shipping by viewing you cart.
Delivery takes from a few days to 3 weeks, except products on backorder. In most cases it will not be longer than 7-10 days. Occasionally, there might be unexpected delay possibly due to holidays, customs or products being on backorder.
Returns & Exchanges
Please contact us to get the return address if you need
to return/exchance product(s).
We cannot accept exchanges/returns of opened, used, or worn merchandise
unless deemed defective from the manufacturer or from shipment.
Defective
merchandise will be replaced with the same item only. If incorrect
merchandise
is shipped in error, we will ship the correct merchandise free of
charge, and
reimburse for return shipping of the incorrect merchandise. To minimize
fraud
you may be required to return the incorrect shipment prior to shipment
of the
replacement. If merchandise is returned to exchange for a different
size you
may be required to pay an additional shipping fee for the new shipment.
Exchanges must be unworn, and contain all original product packaging
and
tags.
Exchanges/Returns must be pre-approved by Customer
Service, and made within thirty (30) days of receipt.
Refunds for accepted returns will be applied as credit
towards future purchases, or to the original payment method only. Refunds issued to
credit/debit cards may take up to ten (10) business days to be credited.
