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You will find
below all the information you need to place your order, follow it,
return/exhange, paymant and so on. If you don't find the answer you are
looking for, please send us an email to info@undies-kingdom.com, or
on our contact
form. You can also go on our Live Chat Service.
- Ordering Information
- Payment Options
- Delivery & Order Status
- Return & Exchanges
- Contact Us
Ordering Information
Can I change or cancel an order after I have placed it?
If the manufacturers have not yet shipped your order, you can request a
change or cancel your order by email or on our live chat. Please
provide your full name and the exact changes you want to make on your
order. You will be notified by email if we are able or not to make
theses changes.
When is my order processed?
All orders are processed the same day or the day after according to the
ordering time.
With respect to shipments of merchandise to consumers, wherever they
may reside, title to the merchandise shall pass to the buyer upon
delivery of the merchandise to the common carrier. Accordingly, Undies Kingdom shall also not be liable or
responsible for packages delivered to you through any third party with
whom you arrange for receipt on your behalf after we have made delivery
to the address you designate.
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Payment Options
You can pay with PayPal, Google Checkout or Wire Transfer.
Accepted cars are Visa, Mastercard, American express and Discover
Network.
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Delivery & Order Status
What delivery methods are available?
Our Standard Delivery method is via the United States Post Office. For
most in-stock items delivered via Standard Delivery within the
continental United States you should expect to receive your order
within 7-10 business days of placing your order, depending on your
delivery area.
Our Standard Deliveray rate is 5$
Do you ship internationally?
Undies Kingdom only ships in the USA and Canada.
How
can I check the status of my order?
You
can check the status of your order online in your account. You are notified by email everytime your
order's status changes.
What is a backorder?
Occasionally,
a product is more popular than we anticipated and we temporarily run
out of stock. When that happens, we will immediately notify you via
email with the anticipated shipping date. Most items that are
backordered are expected to arrive in our fulfillment center within 30
days.
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Returns & Exchanges
Please contact us to get the return address if you need
to return/exchance product(s).
We cannot accept exchanges/returns of opened, used, or worn merchandise
unless deemed defective from the manufacturer or from shipment.
Defective
merchandise will be replaced with the same item only. If incorrect
merchandise
is shipped in error, we will ship the correct merchandise free of
charge, and
reimburse for return shipping of the incorrect merchandise. To minimize
fraud
you may be required to return the incorrect shipment prior to shipment
of the
replacement. If merchandise is returned to exchange for a different
size you
may be required to pay an additional shipping fee for the new shipment.
Exchanges must be unworn, and contain all original product packaging
and
tags.
Exchanges/Returns must be pre-approved by Customer
Service, and made within thirty (30) days of receipt.
Refunds for accepted returns will be applied as credit
towards future purchases, or to the original payment method only. Refunds issued to
credit/debit cards may take up to ten (10) business days to be credited.
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To reach our Customer Service department, please contact us at:
Undies Kingdom
Federal Hwy
Fort Lauderdale, Florida 33305
United States Of America
E-Mail Address:
info@undies-kingdom.com
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